Orders & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay.
Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at support@maisonelara.com.
Shipping
How long does shipping take?
Standard shipping takes 5–10 business days. Express shipping (2–3 business days) is also available at checkout.
Do you ship internationally?
Yes, we ship worldwide. International delivery times vary by destination and typically take 10–20 business days.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original packaging with tags attached.
How do I start a return?
Email us at support@maisonelara.com with your order number and reason for return. We will provide instructions within 1–2 business days.
Are exchanges available?
Yes, exchanges for a different size or color are available subject to stock availability.
Products
How do I find my size?
Each product page includes a detailed size guide. If you are unsure, feel free to contact us and we will help you choose the right fit.
Are your products authentic and ethically sourced?
Absolutely. All Maison Elara products are curated for quality and sourced from trusted, ethical suppliers.
Contact Us
Still have questions? We are happy to help. Reach us at support@maisonelara.com and we will get back to you within 24–48 hours.